Techmed Sales Warranty Policy

At Techmed Sales, we are committed to providing high-quality products and reliable customer support. This Warranty Policy outlines the terms and conditions applicable to products purchased through TECHMEDSales.

1. Standard Warranty Coverage

Unless otherwise specified on the product page, all eligible products are covered by a 12-Month Limited Warranty from the date of purchase against manufacturing defects and workmanship issues.

During the warranty period, TECHMEDSales may, at its sole discretion:

  • Repair the defective product
  • Replace the defective product with the same or equivalent model
  • Provide suitable technical support to resolve the issue

2. Warranty Claim Process

To initiate a warranty claim, customers must:

  1. Contact our support team with the order details.
  2. Provide the invoice or proof of purchase.
  3. Share product images/videos if requested for troubleshooting.
  4. Follow the instructions provided by our support team.

3. Customer Shipping Responsibility

For warranty evaluation, repair, or replacement services, customers may be required to ship the product to the designated authorized service center.

  • Customers are responsible for safely packaging the product.
  • Shipping charges to the service center may be borne by the customer unless otherwise stated.
    • Return shipping will be borne by TECHMED.
  • TECHMEDSales is not responsible for damage caused during transit due to inadequate packaging.

4. What Is Covered

This warranty covers:

  • Manufacturing defects
  • Component failures under normal operating conditions
  • Product malfunctions caused by defects in materials or workmanship

5. What Is Not Covered

The warranty does not cover:

  • Physical damage
  • Accidental damage
  • Water or moisture ingress
  • Damage due to improper installation or misuse
  • Damage caused by electrical surges, voltage fluctuations, or power issues
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by negligence, abuse, or improper handling

6. Warranty Void Conditions

Warranty coverage will become void if:

  • The product has been tampered with.
  • The serial number or identification label has been removed or altered.
  • Repairs are performed by unauthorized personnel.
  • The product is used outside the recommended operating conditions.

7. Limitation of Liability

TECHMEDSales shall not be liable for:

  • Loss of data
  • Loss of business or revenue
  • Indirect, incidental, or consequential damages arising from product failure

8. Support Contact

For warranty assistance, please contact:

📍 Green Park, New Delhi – 110016, India
📧 info@techmedsales.com

We aim to respond to all warranty requests as quickly as possible and ensure a smooth service experience for our customers.