Last Updated: May 28, 2026

At TechMedSales, customer satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which returns, replacements, and refunds may be accepted for products purchased through our website or authorized channels.

1. Eligibility for Returns

Customers may request a return or replacement if:

  • The product received is damaged during transit
  • The wrong product was delivered
  • The product is defective or not functioning properly upon delivery
  • The item received is incomplete or missing accessories

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be unused and in original condition
  • Original packaging, invoice, manuals, and accessories must be included

2. Non-Returnable Products

Returns or refunds may not be accepted for:

  • Used or physically damaged products
  • Products damaged due to improper handling or installation
  • Customized or special-order items
  • Software, subscription, or cloud-based services already activated
  • Products without original packaging or invoice
  • Items damaged due to electrical fluctuations, water damage, or misuse

3. Return Process

To initiate a return or replacement request:

  1. Contact our support team with:
    • Order number
    • Product details
    • Reason for return
    • Photos/videos of the issue (if applicable)
  2. Our team will review the request and provide return instructions.
  3. Customers may be required to ship the product to our service center or designated address.

TechMedSales reserves the right to inspect returned products before approving any refund or replacement.

4. Refund Policy

Approved refunds will be processed through the original payment method.

Refund timelines:

  • UPI / Wallets: 3–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 5–7 business days

Shipping charges, installation fees, and service charges are generally non-refundable unless the error was caused by TechMedSales.

5. Replacement Policy

Eligible products may be replaced instead of refunded in cases of:

  • Manufacturing defects
  • Transit damage
  • Wrong item delivery

Replacement availability depends on stock availability.

6. Order Cancellation

Orders may be cancelled before shipment confirmation.

Once an order has been dispatched, cancellation requests may not be accepted.

For prepaid cancelled orders, refunds will be processed after verification.

7. Warranty Claims

Products covered under warranty may be repaired or replaced as per warranty terms.

Warranty does not cover:

  • Physical damage
  • Unauthorized repairs
  • Electrical surge damage
  • Improper usage
  • Accidental damage

Customers may need to ship products to the authorized service location for warranty support.

8. Shipping for Returns

  • Customers may be responsible for return shipping costs unless the issue was caused by TechMedSales.
  • We recommend using a trackable courier service for returns.
  • TechMedSales is not responsible for return shipments lost during transit.

9. Contact Us

For refund, return, or warranty support, please contact:

TechMedSales

📍 Green Park, New Delhi – 110016, India
📞 +91 9871227102
🌐 www.techmedsales.com
📧 gunwant@techmedsales.com